Warranty Policy

Below FAQ are some common concerns of our clients before purchasing the theme.

If you have other questions, please just send it to support@crealityfalcon.com.

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Warranty Policy

1. Please do not attempt to repair the device by yourself.

2. Please get in touch with Creality Falcon official customer service: support@crealityfalcon.com

√ The product has been used normally within the specified product warranty period since the purchase of the product, and there is a non-artificial performance failure of the product;

√ No modification or installation as directed by unofficial manuals, or other non-human-caused failures;

√ Put forward product maintenance requirements within 1 year from the date of receipt, and provide valid proof of purchase, documents and order numbers, as well as corresponding product information, fault information, etc.

× Collision and burning accidents caused by man-made non-product quality problems;

× Damage caused by unauthorized modification, disassembly, opening of the shell, etc. as directed by the unofficial manual;

× Damage or water ingress caused by improper installation, use and operation not in accordance with the instructions in the manual;

× In the absence of official instructions and guidance, the damage caused by customers during repair assembly and installation;

× Damage caused by reliability and compatibility issues when used with third-party components that are not certified by CrealityFalcon;

× The machine serial number, factory label and other signs are torn or altered;

× After contacting CrealityFalcon to confirm the warranty service, the corresponding item is not shipped within 7 natural days.

Unable to find satisfactory answers ? Contact Support